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Support documentation and FAQs for all Prodigy Learning products including Certiport exams, GMetrix action learning / practice tests and learning solutions from CCI Learning, LearnKey, MeasureUp and Wiley. "Technical Tweets" from @plsupport will provide system updates.

White Screen when Launching an Online Exam

Last Updated: Feb 26, 2014 12:30PM GMT
After clicking Start Exam, the exam engine hangs at a white screen. Typically this situation freezes the computer and you must reboot the computer.

Troubleshooting Procedure

  1. Restart the computer and get back to the Windows desktop.
  2. Check the installed version of Adobe Flash Player. Download and install the latest version of the Active X and Plugin if it is missing.
  3. Verify that *.certiport.com is listed correctly in the trusted sites of Internet Explorer.
  4. Verify that all components of Browser Lockdown (Certiport Browser Lockdown 3, Certiport Embedded Browser, Certiport Exam Service) are installed.

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