Support Portal

Support documentation and FAQs for all Prodigy Learning products including Certiport exams, GMetrix action learning / practice tests and learning solutions from CCI Learning, LearnKey, MeasureUp and Wiley. "Technical Tweets" from @plsupport will provide system updates.

Getting Started: Certiport Exams

Last Updated: Sep 18, 2018 12:19PM IST
Certiport is dedicated to helping people succeed through certification. Their globally recognized credentials are aimed at enhancing individual productivity, marketability, and value. Certiport works with industry-leading certification providers to bring their programs successfully to market. Certiport manages a sophisticated portfolio of leading certification programs including:

Adobe Certified Associate (ACA), Autodesk Certified User (ACU), Autodesk Certified Professional (ACP),  Internet and Computing Core Certification (IC3), Microsoft Office Specialist (MOS) and Microsoft Technology Associate (MTA).

Note: to install/Configure the Exam System and/or Administer Exams, you need a Certiport User Account (Register Here) that is associated to your Certiport Test Centre Account (How To: Associate a staff member to your Test Centre Account). If you think that you already have an Account (User or Test Centre) but are not sure of the details, please get in touch.

To get started, if you have not had a chance to join one of our Orientations, we suggest taking a look at this one:

Certiport Orientation (Recorded)

Alternatively, use the following Guides to familiarise yourself with the Certiport Dashboard/Website and the functions of different roles. Certiport exams,

 Certiport Test Centre Guide

This guide is designed to introduce you to give you an understanding of the common tools, features and responsibilities which you need to be aware of as you deliver any Certiport exam.

Applies to: Document is essential reading before delivery of any Certiport exam.

What is Console 8

Console 8 is the Exam System that is used to deliver Certiport exams (except ACA for MAC). It, along with any other required software (i.e. MS Office for the MOS exams or Autodesk Applications for the ACU/ACP exams) must be installed on the machine that you want to use to run the exam/s. For more information and steps, visit:

Getting Started: Console 8

Applies to: All exams offered by Certiport (excluding MOS 2010 OneNote and SharePoint).

Administering Console 8 Exams

Once Console 8 is installed and setup, you are ready to administer exams. Steps for launching an exam, plus a pre exam checklist can be found in the Running Console 8 Exams Guide. Also, a video of the Launch process can be found here - How to launch a Certiport exam


More Questions?

For additional support and frequently asked questions, please visit the Certiport Exams FAQ.

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