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Support documentation and FAQs for all Prodigy Learning products including Certiport exams, GMetrix action learning / practice tests and learning solutions from CCI Learning, LearnKey, MeasureUp and Wiley. "Technical Tweets" from @plsupport will provide system updates.

I can see the question but there is no Template

Last Updated: Dec 10, 2013 11:24AM GMT
You are running a module in GMetrix SMS and can see the question box, Office Application (i.e. MS Word) but the is no file for you to interact with.


Ensure that the question does not require you to open/create your own file in order to complete the question.
  1. Launch a GMetrix Module
  2. When you see one of the affected questions, open "Windows Explorer"
  3. navigate to your "Documents" (a.k.a "My Documents") folder
  4. delete the "GMetrixTemplates" folder
  5. return to the GMetrix Module and click on the "Reset" button

If the template does not appear, take a screenshot of both the Question and the contents of the "GMetrixTemplates" folder then send them to

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