Support Portal

Support documentation and FAQs for all Prodigy Learning products including Certiport exams, GMetrix action learning / practice tests and learning solutions from CCI Learning, LearnKey, MeasureUp and Wiley. "Technical Tweets" from @plsupport will provide system updates.

Certiport Exams FAQ

  • How To: Bulk Register Test Candidates

    Before you start: To Bulk Register Candidates, you will need the "Teacher" role on your Certiport Profile. If...

    Apr 12, 2016 09:02AM IST
  • How do I download the Console 8 Setup file

    This video shows how you can download the Console 8 setup file from the Certiport website. Refer to the list b...

    Feb 24, 2017 08:59AM GMT
  • How do I install Console 8

    Before you Start: Before proceeding, please click here to review Certiport’s Technical Requirements. The fol...

    Feb 28, 2017 08:47AM GMT
  • How to install Updates in Console 8

    Console 8 is packaged with a new feature called Update Services which allows greater flexibility when it comes...

    Jul 24, 2017 08:51AM IST

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