Support Portal

Support documentation and FAQs for all Prodigy Learning products including Certiport exams, GMetrix action learning / practice tests and learning solutions from CCI Learning, LearnKey, MeasureUp and Wiley. "Technical Tweets" from @plsupport will provide system updates.

Remote Support

Last Updated: Nov 16, 2017 11:45AM GMT
Our Support Portal holds support documentation for most issues but if you cannot find what you need, please e-mail or call 0845 399 1551 (UK) / 01 293 2924 (Ireland) and we will be happy to help.

In some cases, we may need to setup a remote session.


If you are directed to join a Webex Remote Session, please visit and follow the agent's instructions.

TeamViewer 10

If you are directed to download and install our TeamViewer QuickSupport Client, please follow this link: If you currently use a version of TeamViewer that is higher than version 10, please let the agent know.

Contact Support

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