Support Portal

Support documentation and FAQs for all Prodigy Learning products including Certiport exams, GMetrix action learning / practice tests and learning solutions from CCI Learning, LearnKey, MeasureUp and Wiley. "Technical Tweets" from @plsupport will provide system updates.

How To: Accept the Exam Pack Agreement

Last Updated: Jan 13, 2014 02:26PM GMT
If you have purchased an Exam Pack you must first accept the Agreement/s before you are able to use it to run Exams. To do this please:
  1. Log onto the Dashboard at (as described in the “Certiport Test Centre Guide”) as an Organisation Administrator using your “Username” and “Password
  2. Click on the “Licenses” link under the “MyCertiport” tab

  1. Click “Accept”. (If you are renewing this Agreement, click "Renew")

  1. Read the License Agreement and ensure you understand and accept the Terms and Conditions
  2. Enter your name in the box supplied then click “Accept
  3. Your Site License Status should now show as “Active

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