I can see the question but there is no Template

You are running a module in GMetrix SMS and can see the question box, Office Application (i.e. MS Word) but the is no file for you to interact with.

Procedure

Ensure that the question does not require you to open/create your own file in order to complete the question.
 

1. Launch a GMetrix Module
2. When you see one of the affected questions, open "Windows Explorer"
3. navigate to your "Documents" (a.k.a "My Documents") folder
4. delete the "GMetrixTemplates" folder
5. return to the GMetrix Module and click on the "Reset" button

If the template does not appear, take a screenshot of both the Question and the contents of the "GMetrixTemplates" folder then send them to support@prodigylearning.com