Remote Support

Our Support Portal holds support documentation for most issues but if you cannot find what you need, please e-mail support@prodigylearning.com or call 0845 399 1551 (UK) / 01 293 2924 (Ireland) and we will be happy to help.

In some cases, we may need to setup a remote session.

Webex

If you are directed to join a Webex Remote Session, please visit https://prodigylearning.webex.com and follow the agent's instructions.

TeamViewer 10

If you are directed to download and install our TeamViewer QuickSupport Client, please follow this link: http://get.teamviewer.com/prodigylearningqs. If you currently use a version of TeamViewer that is higher than version 10, please let the agent know.