Our Support Portal holds support documentation for most issues but if you cannot find what you need, please e-mail firstname.lastname@example.org or call 0845 399 1551 (UK) / 01 293 2924 (Ireland) and we will be happy to help.
In some cases, we may need to setup a remote session.
If you are directed to join a Webex Remote Session, please visit https://prodigylearning.webex.com and follow the agent's instructions.
If you are directed to download and install our TeamViewer QuickSupport Client, please follow this link: https://get.teamviewer.com/prodigylearningqs15. If you currently use a version of TeamViewer that is higher than version 10, please let the agent know.