- right click on the webpage and select "View Page Info"
- Click "Permissions"
- Set the radio button for Adobe Flash to "Use Default"
- close the "Page Info" window and then try view/print your Certificate again. Note: you may have to go back a few pages and submit the request again.
If you are using Firefox on the Certiport Website (www.certiport.com) see an "Unable to view PDF:" message while attempting to view/print a Certificate, ensure that you have Adobe Flash installed and that the Plugin is not blocked in the Firefox settings. To do this: