Exams From Home (EFH) Admin Guide Part 2: Preparing for your Session

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Once you have booked your session/s, to ensure a smooth testing experience for Administrators and Candidates ensure that:

  • Each candidate has their own Certiport Test Candidate account and knows what their login credentials are
  • Ensure the Test Candidate knows the Program and Exam Name for the Exam that they are to take (e.g. Microsoft Office Specialist > Excel 2016 or Microsoft Technology Associate > Operating System Fundamentals)
  • If using an Exam Group, ensure the Test Candidate knows the details (ID) of the Exam Group
  • If using an Exam Group, ensure that “Use any associated proctor” is selected within the group and that the exam they intend to take is allowed in the group. These actions are performed by an Administrator when logged in at www.certiport.com. View the Exam Groups guide for detailed information
  • Ensure the Test Candidate knows which payment method (licenses/inventory/vouchers) they should select
  • Ensure you have an exam payment method (licenses/inventory/vouchers) available for the exams requested. If using a license, make sure that your Agreement is active (see https://prodigylearning.zendesk.com/hc/en-gb/articles/360005189117
  • Distribute the Test Candidate Guide to all Candidates
  • You have devised a way for your candidates to contact you if necessary. Communication through the exam machines is limited
  • Ensure that your Admin (do not associate Candidates) profile is associated to your Test Centre Account and is enabled as a Proctor (see https://prodigylearning.zendesk.com/hc/en-gb/articles/360005189917)
  • Ensure that you and the Candidates meet the Technical Requirements
    • Laptop or Desktop with Windows 10 / Mac OSX Sierra 10.12 (or higher) / Chromebook: latest OS recommended
    • Tablets & phones are prohibited
    • Keyboard and mouse
    • Recommended minimum screen resolution of 1280 x 800.
    • The preferred internet browser is Chrome. Internet Explorer, Edge, and Safari are also acceptable
    • A bandwidth download speed of at least 5Mbps* for Test Candidates, 10Mbps* for Exam Administrators

*Important: Before using ‘Certiport Exams from Home’, we strongly encourage all users to test their bandwidth to verify it is adequate and ensure the session will not be interrupted. A reputable third-party site you may use is www.speedtest.net. Ensure other members of your household are offline during the bandwidth test and during your actual exam session.

Disclaimer: WHILE IT IS VERY UNLIKELY TO OCCUR, PRODIGY LEARNING/CERTIPORT ARE NOT RESPONSIBLE FOR ANY DAMAGE TO DATA, SOFTWARE, COMPUTER, TELECOMMUNICATIONS, OR OTHER EQUIPMENT (INCLUDING DAMAGE CAUSED BY VIRUS TRANSMISSION) THAT CANDIDATES MAY EXPERIENCE AS A RESULT OF USING CERTIPORT EXAMS FROM HOME

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