As of 1 July 2022, all Exams From Home (EFH) bookings (for English, Spanish (ESM) and Vietnamese) are to be made through Certiport's “OnDemand” system. This allows Certiport Authorised Testing Centres to schedule exam sessions with as little as 1-hour notice.
For instructions, please visit https://certiport.pearsonvue.com/Support/Install/EFH or jump directly to the Admin Guide here: https://certiport.pearsonvue.com/Support/Install/EFH/Exam-Administrator/EFH_Guide_ExamAdmin.pdf and the Test Candidate Guide here: https://certiport.pearsonvue.com/Support/Install/EFH/Test-Candidate/EFH_Guide_TestCandidate.pdf.
Note: Exams delivered through this system require the use of a Secure Browser which is downloaded and removed each time a candidate takes an exam. This is a companion app that runs within the current, supported internet browser (e.g. Chrome) and does not replace it. The Secure Browser for Windows and Mac is not an installed program. It is a few files temporarily running in memory during the session and should not require Admin Rights to execute. However, permissions or parental access controls could be implemented within a browser or security software to prevent browser downloads or the execution of program files, and such permissions would need to be relaxed temporarily to allow this to occur. For Chromebooks, the app is installed locally, and managed devices may require the app to be allowed to install, or be pre-installed by an IT Admin.
Note 2: Any bookings, currently in the previous certiportexams.com tool, will not be migrated. If you have any EFH sessions scheduled in that tool for after the 1st of July 2022, you will need to book them again through the OnDemand tool. This does not affect local exam delivery (running exams through Compass on the Exam machine).